PROFESSIONAL SUMMARY
Adaptable and detail-oriented professional with strong experience in administrative support, customer service, logistics coordination, and front-desk operations. Skilled in managing high-volume workloads, maintaining accurate records, and delivering exceptional client support. Known for reliability, communication skills, and the ability to learn new systems quickly. Currently pursuing a Bachelor’s degree with multiple administrative and business-related certifications.
CORE SKILLS
· Administrative Support • Office Management · Customer Service & Client Relations · Data Entry (6–10 years) • Document Processing · Microsoft Office • Google Workspace • QuickBooks Online · Multi-Line Phone Systems • Email & Calendar Management · Technical Troubleshooting • IT Support · Scheduling • Recordkeeping • File Management · Front Desk Operations • Guest Services · Logistics Coordination • GPS & Routing Software· Time Management • Conflict Resolution • Attention to Detail
PROFESSIONAL EXPERIENCE
Delivery Driver / Administrative Support (Multiple Employers)
FedEx Ground, DHL/Sidwell Air Freight, Kinetic Logistics, Self-Employed Contractor | 2021 – 2025
· Maintained 100% accurate delivery and pickup records, reducing discrepancies.
· Resolved 10+ customer inquiries daily, improving satisfaction and communication.
· Used scanners, GPS systems, and digital tools to track and document routes.
· Completed daily reports, waybills, and route documentation with high accuracy.
· Ensured safety compliance through routine vehicle inspections and adherence to protocols.
Front Desk & Night Audit Roles
Quality Inn & Suites, Medallion Inn & Suites | 2023 – 2024
· Managed guest check-ins/outs, reservations, billing, and room assignments.
· Maintained accurate records of room availability and guest accounts.
· Performed nightly audits, reconciled accounts, and prepared administrative reports.
· Handled customer concerns and escalated issues appropriately.
· Coordinated with housekeeping and operations to ensure room readiness.
Driver / Operations Manager
Globalize Solutions LLC | Everett, WA | Feb 2022 – Aug 2023
· Assisted with driver scheduling, route assignments, and workflow coordination.
· Ensured compliance with transportation procedures and safety standards.
· Provided customer support and maintained accurate delivery documentation.
Client Support Staff / Office Administrator
Benefit Solutions Plus, LLC | Arlington, WA | Sep 2020 – May 2021
· Operated office equipment and managed incoming calls and client requests.
· Reviewed files and records to provide accurate information.
· Troubleshot basic computer and equipment issues.
· Typed, formatted, and proofread correspondence and documents.
Customer Service & Healthcare-Related Roles
Lincare Holdings, Rite Aid, DP Health Services | 2019 – 2021
· Provided patient and customer support, answered inquiries, and maintained records.
· Delivered medical equipment and educated patients on proper usage.
· Ensured compliance with safety, cleanliness, and documentation standards.
Earlier Experience (Condensed)
2016 – 2019 Taxi Driver, Direct Support Professional, Residential Aide, Cook/Caregiver, Courier
· Developed strong interpersonal, caregiving, and customer service skills.
· Managed transportation, scheduling, and client support tasks.
· Performed documentation, housekeeping, and safety-focused responsibilities.
EDUCATION
Bachelor’s Degree in General Knowledge (In Progress) BYU Pathways Worldwide / BYU Idaho / Ensign College | May 2025 – Present: Anticipated Certifications: Administrative Assistant • Business Administration • Family Relations • Family Services • Family Theory & Research • Medical Billing & Coding Fundamentals
High School Diploma Mountlake Terrace High School | Mountlake Terrace, WA
CERTIFICATIONS
· Medical Billing Certification
· First Aid & CPR
· Passenger Endorsement
· Non-CDL Class C
· Valid Driver’s License
TECHNICAL SKILLS
Microsoft Office (Word, Excel, Outlook, Access) • Google Suite • QuickBooks Online • Slack • Adobe Acrobat • Active Directory • Linux • ICD/CPT Coding • Hotel PMS Systems • Multi-Line Phone Systems • GPS & Routing Software
Principals only. Recruiters, please don't contact this poster.