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Caregiver Support Case Manager (Langley)

14594 State Route 525

(google map)

compensation: $19.62-$24.50/hour - depending on experience and qualifications
employment type: full-time

PROGRAM / DEPT: Aging & Disability Resources (ADR)
TITLE: Caregiver Support Case Manager
REPORTS TO: Manager, Aging & Disability Resources
LOCATION: Office will be located at our South Whidbey (Bayview) Center
FLSA STATUS: Full time, hourly
SCHEDULE: Monday – Friday, 8:30am – 4pm
SALARY RANGE: $19.62 - $24.50 / hour – depending on experience and qualifications
BENEFITS: See end of job description for details.
TO APPLY: Send appl (found at, resume, and cover letter in a single PDF to
DEADLINE: Mon, December 9th – or until position is filled. ▶ First review will be Tue, Dec 10th
First interviews held December 16th ▶ Anticipated start date January 6th 2020

• Please carefully review this Job Description for minimum requirements and qualifications.
• For questions regarding the position or application you may call Nicole Donovan: 360-321-1618.
• Position will be a part of our Island County team. Offices are located in South Whidbey, Oak Harbor, and Camano Island. This position will be embedded within the _South Whidbey_ center.

Founded in 1973, Island Senior Resources is the primary provider of resources for older adults in Island County. We provide an array of programs critical to the health and wellbeing of seniors, adults with disabilities, and their caregivers.

Our Mission: To provide resources that enhance the emotional, social, and physical well-being of seniors, adults with disabilities, and those who care for them.

Our Vision: Island Senior Resources envisions strong communities where seniors, adults with disabilities, and those who care for them are valued, heard and seen, cared for and about, afforded respect, treated with dignity, and supported to live their best life.

ISR is a 501c3 non-profit that partners with the community, local governments, and the Northwest Regional Council to deliver federal and state programs. For more information about our programs and services visit:

ISR is an Equal Opportunity Employer. We strongly encourage women, people of color, LGBTQ persons, people of different levels of physical ability, and all qualified persons to apply for this position.

This position provides Case Management and community-based services to help people live in their own homes and communities for as long as possible by supporting caregivers, ultimately postponing or eliminating the need for institutional care. Caregiver Support Case Manager provides outreach, assistance and ongoing support to family caregivers of older adults and adults with disabilities. Services may include: assessment, education, consultation services, and ongoing support to family caregivers as their needs change. Case Managers also provide resource and referral to caregivers outside their caseload. The Case Manager provides information on the services, products, and/or resources available to caregivers and their families through social service agencies, medical providers, and community partners in the aging network. The Case Manager will screen clients for services, make referrals to the appropriate resource(s) and provide general assistance to clients and families to access needed resources. If the caregiver is in need of Caregiver Support Case Management, they will be assessed and enrolled into the program based on needs and eligibility.

Assesses status of caregiver and family coping. Educates family caregivers about the challenges of caregiving, disease processes, and how to maintain health and wellbeing over time. Recommends counseling, support groups, and other supportive services as needed. Coordinates services for caregivers who are unable to do so for themselves. Develops contacts and collaborative working relationships with providers and other groups that work with caregivers and persons with functional disabilities.

Works in partnership with ADR Resource Specialists to ensure that they are knowledgeable and can make appropriate referrals for Family Caregiver Support Program services.
• Provide information to individuals, families, or groups
a. Respond to all client inquiries and requests for information in a timely manner.
b. Provide impartial and accurate information on the services, products, and/or community resources available to clients.
c. Promote autonomy and independence. Encourage each client to make informed decisions regarding their care and services.
• Screening and Assessment
a. Conduct intake interviews to screen clients for services. Client interviews may be conducted via telephone, office visit, and home visit.
b. Assess client needs, abilities, income, and resources.
c. Evaluate clients’ cognitive, behavioral, and functional abilities to determine need for support.
• Referrals
Refer clients to appropriate services based on needs and eligibility such as:
a. Make crisis/mental health referrals for clients who appear to have serious mental health concerns which may need immediate attention.
b. Makes Adult Protective Services (APS) referrals as necessary.
c. Facilitate referrals for long term care or other services as appropriate.
• Case Management
a. Completes detailed computerized assessment of caregiver needs utilizing the Washington State Tailored Caregiver Assessment and Referral (T-CARE) tool.
b. Assist eligible clients to complete intake paperwork.
c. Develop client care plan according to DSHS long term care manual / policies and procedures.
d. Conducts an annual assessment that evaluates client’s cognitive, behavioral, and functional abilities.
e. Provide assistance to clients in implementing needed services or benefits.
f. Authorize services on a monthly basis to approved, contracted providers including: Respite Care, Caregiver Training and Caregiver Consultants, Caregiver Consultants provide supplemental services such as counseling, personal care and various therapeutic trainings such as nutrition, home safety, client transfer, physical therapy, occupational therapy, financial planning, and others as identified.
g. Coordinate with providers as needed regarding referrals, authorizations, and client issues to ensure service delivery.
h. Ensure that clients receive appropriate level of support including assistance, consultation, follow-up, and advocacy.
i. Provide timely follow-up with clients to ensure that presenting problems are minimized or resolved, and needs are met.
j. Evaluate success of any services and referrals made.
k. Develops and maintains client files with required information in designated state database.
l. Document all activities performed for the client.
m. Maintains strict confidentiality regarding client information and client interactions in accordance with HIPAA and all federal, state, funding source, and agency policies and practices.
n. Compiles reports as necessary to meet statistical and reporting requirements for funding of programs.
• Community Education & Outreach
a. Develops contacts and collaborative working relationships with providers and other groups that work with caregivers and persons with functional disabilities.
b. Provides effective public relations, advocacy, and information to other agencies, businesses, churches, and community members to ensure that the Family Caregiver Support Program is respected and known to be an important source of resources for the community.
c. Develops and implements effective outreach strategies to locate caregivers. Provides them with pertinent information about aging, disability, and caregiving resources available through social service agencies and the aging network.
d. Coordinate presentations, events, or other opportunities to expand the awareness and understanding of services, resources, and programs available for seniors, adults with disabilities, and caregivers.
e. Develop collaborative relationships with agencies, providers, and community partners.
f. Participate in public education events and provider training sessions.
g. Facilitate “Gatekeeper Training” for agencies and businesses as requested.
h. Identify and engage with underserved or high-risk populations. Provides outreach and information to difficult-to-serve populations including individuals with limited-English proficiency, rural/isolated populations, and populations of minority older adults.
i. Seek and develop opportunities to serve individuals that might not otherwise have access to our services.
j. Facilitates monthly caregiver support groups.
• Lending Library
a. Manages caregiver library by maintaining and updating inventory, processing materials and monitoring checkouts and returns.
b. Provides ADR Resource Specialists with resources to include within the ADR Resource Library.

a. A Master’s degree in behavioral or health sciences and one year of paid on the job social service experience; or
b. A Bachelor’s degree in behavioral or health sciences and two years of paid on-the-job social service experience; or
c. A Bachelor’s degree and four years of paid on-the-job social service experience.

Knowledge, Skills, and Abilities:
All staff must have demonstrated skills commensurate with their job responsibilities at time of employment; or have the potential to achieve required skills and knowledge through training.

• Strong written and verbal communication skills.
• Ability to manage several tasks at one time with repeated interruptions.
• Must have excellent problem-solving, organization, and time management skills.
• Ability to meet regular deadlines.
• Must have strong technology skills with the ability to learn new programs quickly and efficiently.
• Must be proficient with standard software programs including Microsoft Office, internet, and email.
• Ability to operate standard office equipment including phones, copiers, fax machines, etc.
• Demonstrated ability to work both independently and in teams.
• Demonstrated ability to learn and master new information and responsibilities.
• Ability to maintain effective relationships with co-workers, volunteers, and community partners.
• Ability to triage client needs, assess client’s strengths and weaknesses, and match clients with appropriate services.
• Ability to interpret complicated programs and eligibility requirements public and private services.
• Ability to effectively communicate in difficult situations, including calming people, discussing unpleasant options, and dealing with emotional people.
• Ability to demonstrate respect, patience, tact, and good judgement when working with clients.
• Demonstrated ability to maintain client confidentiality.
• Must demonstrate cultural competency and sensitivity to the needs and values of diverse groups of people from all socioeconomic backgrounds.

• Familiarity with local community resources.
• Experience assessing and triaging client needs.

• Knowledge of aging, long term care, and family caregiver issues.
• Knowledge of Alzheimer’s and dementing disease processes.
• Knowledge of Medicaid and Medicare.
• Familiarity with DSHS services and application process.
• Familiarity with discharge planning.

Special Requirements
Work schedule requires occasional evenings and weekends as needed. The position requires regular travel other ISR offices, local community meetings, and client homes.
 Must have valid driver’s license, reliable vehicle, and appropriate liability insurance.
 Must pass a Washington State Patrol Criminal History Background Check every 2 years.
 The information is used to determine the person’s character and suitability to perform the position.
 Individuals with disqualifying crimes as defined in RCW 43.43.830 and 43.43.842 cannot be hired.
 Must complete state-required trainings upon hire including:
 HIPPA, confidentiality, & IT Security
 Awareness, Person-Centered Options Counseling, and Mental Health First Aid
 Must become AIRS (Alliance of Information and Referral Systems) Certified during the second year of employment.


Work is performed in an office environment, public locations, and visits to client homes. The office environment might include a shared workspace and might be fast-paced with frequent interruptions. Potential hazards might include working with emotionally unstable, non-compliant or aggressive clients and complex family dynamics, significant local travel, driving in inclement weather, second-hand tobacco smoke, aggressive animals, and exposure to contagious diseases.

Sufficient mobility is required for the use of office equipment, such as computers or laptops, telephones, files and copiers, as well as for performing in-home assessments of clients, which might have limited accessibility. Potential exposure to repetitive stresses due to a prolonged use of computers/laptops. Sitting for extended periods of time as well as lifting a maximum of 30 pounds (file storage boxes, supplies, etc.) might be required. The ability to hear and communicate at a level sufficient to perform the essential functions of the position is required.

Yes No
1. I have a Bachelor's Degree in social services or related field.
2. I have 4+ years experience working in human services.
3. I have experience providing services to older adults and people with disabilities.
4. I am familiar with local community resources.
5. I have experience completing client assessments and care plans.
6. I have experience triaging client needs, assessing client’s strengths and weaknesses, and matching clients with services.
7. I am familiar with aging, long term care, and family caregiver issues
8. I have the ability to develop and present information to groups of people.
9. I am able to pass a Washington State Patrol Criminal History Check.
10. I have a valid WA State Driver’s License and have a reliable vehicle.
11. I have strong computer and technology skills.
12. I am comfortable meeting in clients’ homes.
13. I am familiar with HIPAA regulations and can maintain strict client confidentiality.
14. I can effectively communicate in difficult situations, including calming people, discussing unpleasant options, and deal with emotional people.
15. I exhibit cultural awareness and sensitivity to the needs and values of diverse groups of people from all socioeconomic backgrounds.
16. I am capable of managing my time and tasks in a fast-paced environment with frequent interruptions.
17. I am a self-starter who can initiate and maintain relationships with community partners, including the Camano Center staff and volunteers.

Updated: May 2019

Health Insurance
Employees who work 30 or more hours/week are eligible for health insurance. Our insurance plan is Premera. The employee contribution is currently $93.09 per paycheck for 1 enrollee. Fees vary for dependents and families. Those who opt out of our insurance plan and have other coverage will receive a monthly stipend up to $210 to cover that premium (with proof of coverage).

Vision Insurance
Employees who work 30 or more hours/week are eligible for vision insurance through VSP. You may enroll yourself, any independents or the whole family even if they are not covered by our health insurance. The monthly fee varies currently from $5.89 for a single enrollee to $15.42 for a family.

Life Insurance
Employees who work 20 or more hours/week are eligible for life insurance at no cost to the employee.

Employees may choose to enroll in various supplemental policies through AFLAC. Cost varies with each policy.

Travel Reimbursement
Mileage for any required travel will be reimbursed at the current government mileage rate.

Cell Phone Stipend
Certain positions which require extensive travel or home visits will receive a $25/month cell phone stipend.

Island Senior Resources meets the Public Service Loan Forgiveness (PSLF) definition of a public service organization.

***Island Senior Resources does not offer retirement plans or dental insurance.

  • Principals only. Recruiters, please don't contact this job poster.
  • do NOT contact us with unsolicited services or offers

post id: 7020253706



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