The Night auditor is responsible for providing efficient and exceptional service to a wide variety of individuals on a daily basis; including, guests, potential guests, vendor partners and La Quinta team members.
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Responsibilities: welcoming our guests, extending recognition to loyal guests and military members, providing an accurate and efficient check in/check out process, promoting the La Quinta Returns program, assisting guests during their stay with questions or concerns and providing exceptional service to individuals contacting the hotel via phone.
Individuals in this role must adhere to the company's standards and procedures in order to deliver a consistent guest experience across the brand while complying with all safety, security and quality measures.
ESSENTIAL JOB FUNCTIONS:
Provide a friendly, welcoming experience by greeting guests as they enter the hotel.
Welcome loyal guests and military members using the best practices outlined for each program.
Provide all guests (including groups) with a friendly, accurate and efficient check-in / check-out process while following the company's policies and procedures.
Verify and collect guest payments and identification, ensuring all procedures are followed to protect sensitive guest information including identity and credit card information.
Process all financial transactions with strict adherence to defined procedures.
Operate the hotel key control system while strictly following all key safety & security procedures.
Set up wake-up calls as requested by guests to ensure they wake up refreshed and ready to take on the day.
Promote the La Quinta Returns loyalty program to any non-enrolled guests.
Answer the hotel phone in a manner which provides a genuine Here For You experience to every caller.
Assist General Manager and other departments with daily operations as necessary
Customer service experience a plus. Apply in person at 1670 S Burlington Blvd.